Payment, cancellation and refunds

Offices, desks, meeting rooms and event spaces under the name SquareOne Coworking are provided by WorkWing društvo s ograničenom odgovornošću za računalne djelatnosti (WorkWing d.o.o.).

• Registered office: Trg žrtava fašizma 1, 10000 Zagreb
• OIB (tax no.) 56842914774 · reg. no. 06317367 · MBS 081731317, Commercial Court in Zagreb
• Share capital EUR 2,500.00
• IBAN HR2924840081135530909, Raiffeisenbank Austria d.d.
• Contact: coworking@squareone.hr · +385 95 8348 331

All prices are in euros (EUR) and final. VAT is not charged because the service provider is not VAT registered (exempt under Article 90(1) of the Croatian VAT Act). You see the booking total before you confirm, and it does not change afterwards unless you agree a change of space, dates or number of people with us.

Invoices are issued by our accounting team. For an invoice to a company, enter the company name, tax number and address in your profile before booking.

When you book you choose card payment or bank transfer. We send the booking confirmation and the payment confirmation by e-mail, and both are also shown on the reservation in your profile.

• Card (Visa, Mastercard and others supported by Stripe; Apple Pay, Google Pay): Stripe processes the payment and we never see or store card details. We hold the space for 35 minutes while you pay; the booking is confirmed once Stripe confirms the payment.
• Bank transfer: the booking is confirmed at once and the payment is due within 3 days, at the latest on the first day, to IBAN HR2924840081135530909, model HR00, with the reservation number as the payment reference. We e-mail the details with a 2D code (HUB3) for Croatian banking apps and a QR code for Revolut and other digital platforms.
• Monthly rent (two or more full months) is paid monthly in advance: the first instalment when you book, each following one at the start of its rental month, with an e-mail showing the amount and a payment link.

We send a reminder the day before the payment deadline. If the payment does not arrive by then, we will get in touch. We reserve the right to cancel a booking that has not been paid by its first day and to offer the space to others.

A booking not yet paid by card can be cancelled in your profile at no cost. You cancel a confirmed booking by message in your profile, by e-mail or by phone; the time we receive your message counts.

• At least 24 hours before the start: a full refund of the amount paid.
• Less than 24 hours before the start, or no-show: no refund.
• Monthly rent is cancelled in writing at least 15 days before the next rental month begins; the month already paid is not refunded and the following instalments are cancelled.

We announce every change to a booking by message and e-mail, with the reason. If we cannot provide the space for reasons on our side, we offer an equivalent space or time; if you do not accept it, we refund the full amount paid.

Refunds go back the way the money came: card payments are refunded to the card through Stripe (usually visible within 5 to 10 business days, depending on the bank), and bank transfers to the account they came from. We make refunds within 14 days of the cancellation at the latest.

You can send a complaint by e-mail to coworking@squareone.hr or by post to Trg žrtava fašizma 1, 10000 Zagreb. We confirm receipt straight away and reply in writing within 15 days of receiving it at the latest.

Contact ↗